SPI Lasers' commitment to producing premium quality Fiber Lasers backed by outstanding customer service has been further underlined with the appointment of Matt Shakespeare as ‘Head of Service’. This new role is pivotal in ensuring this expanding company continues to offer its customers market leading levels of service and support.

As Head of Service Matt will be responsible for leading SPI Lasers customer support teams across the globe, ensuring customers receive only the highest standards of technical support and training. He brings over 20 years experience of innovating and delivering services which add value to customers in the semiconductor and scientific instrument sectors.

Most recently Matt served as Service Business Manager at Oxford Instruments and previously held roles in service management, product management and business development at Edwards Vacuum & Thermo Electron Corp.

He said “I am delighted to be leading our global service team and am confident that I can offer a new perspective on delivering outstanding customer service. I have been hugely impressed by the dedication, commitment and expertise already evident within our customer teams. There is fantastic potential and opportunity in this area for us to deliver significant benefits for our people, our company and, most importantly, our customers.”